Appointments
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
If you are unable to fill out the online form or would like some assistance in doing so, then a member of the reception team can help with this, either on the phone or in person.
Urgent appointments
Appointments are available to book from 8am each day. These are available to book via our online system, telephone or by coming in in person.
Please fill out an online form:
If you are unable to fill out the online form or would like some assistance in doing so, then a member of the reception team can help with this, either on the phone or in person.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
Appointments are available to book two weeks in advance:
If you are unable to fill out the online form or would like some assistance in doing so, then a member of the reception team can help with this, either on the phone or in person.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
If you would like an evening or Saturday appointment, please request this when you contact your practice. Details of your appointment, including the location of your appointment (if booked during enhanced access hours) will be given by reception at the time of booking.
As part of this service, appointments will be available:
- Saturdays, 9am to 5pm
- Monday to Friday, 6:30pm to 8pm
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
You can also:
- use your NHS account (through the NHS website or NHS App)
- use the link on your appointment reminder
- phone us on 01255 880 341 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Clinicians do see patients for home visits but only if the patient is medically housebound.
This means that a lack of transport is not a valid reason for a home visit.
If patients are too unwell to come to the surgery then the doctor will visit them on the same day, usually between 12pm and 3pm. For this reason it is preferred that the home visit is requested as early as possible.
- It is always preferred for you to be seen at the surgery as we have all the equipment needed for clinicians to perform the examinations which may be required
- It also takes a lot longer to perform a home visit (around the time it takes to see 2 to 4 patients at the surgery), particularly with our large catchment area, so if you can avoid a home visit or become well enough to come to the surgery please let us know as soon as possible
If a patient is housebound and is due to have a blood test, the surgery can arrange for the home phlebotomy team to come out and do this, however they will not tell the patient when they are coming because they are assumed to be housebound and therefore always at home.
The nurses will also visit patients do perform annual reviews if the patient is housebound.